FAQ
Ordering & Products
Shipping & Delivery
Q1. How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.
Q2. Do you offer bulk or corporate orders?
Yes! We offer special pricing for bulk, school, and corporate orders. Contact our support team for a custom quote.
Q3. What types of stationery do you sell?
We stock pens, notebooks, art supplies, office stationery, planners, diaries, school supplies, and more. Our collection is updated regularly.
Q4. Are your products genuine and high quality?
Absolutely. We source all items from trusted brands and verified suppliers to ensure top quality.
Q5. What is your return policy?
We accept returns within 24 Hours, of delivery for unused and undamaged items in original packaging. Some items may not be eligible for return (e.g., customized products).
Q6. How do I request a return or replacement?
Go to your order history, select the item, and click “Request Return.” Follow the instructions provided.
Q7. Can I cancel my order?
Orders can be canceled before they are shipped. Once dispatched, cancellation is no longer possible, but you may request a return after delivery.
Q8. When will I receive my refund?
Refunds are processed within 3–5 business days after we receive and inspect your returned product.
Q9. Can I customize notebooks, pens, or corporate stationery?
We offer customization on select products. Contact our customization team for options and pricing.
Q10. What are your shipping charges?
Shipping charges depend on your location and order value. Eligible orders may qualify for free delivery.
Q11. How long will delivery take?
Orders are typically delivered within 3–5 business days, depending on your area and product availability.
Q12. Do you deliver internationally?
Yes, we ship Domestic and international shipping both.
Q13. What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, wallets, and Cash on Delivery (where available).
Q14. Is online payment secure?
Yes. All transactions are encrypted using industry-standard security protocols to ensure the safety of your data.
Q15. Do I need an account to shop?
You can shop as a guest, but creating an account allows you to track orders, save addresses, and receive exclusive offers.
Q16. How can I contact customer support?
You can reach us via email, phone, or live chat. Visit the Contact Us page for details.
Q17. Do you offer gift wrapping?
Yes! Add gift wrapping during checkout for an additional small fee.